Summary of Office Policies

Office visits are by appointment only. Insurance cards must be presented at each visit. Any required insurance copays are expected at the time of the visit. Please come to your scheduled appointment at least 15 minutes in advance to be checked-in and complete any necessary paperwork. If you arrive 15 minutes after your scheduled appointment time, you may be asked to reschedule your appointment or wait until a later time to be seen by the doctor.

Dr. Truong currently caters to 5000+ patients. Due to the high volume of the practice, we require patients to notify us at least 24 hours in advance if they need to cancel/reschedule their appointment(s). Appointments canceled/rescheduled OR late, within the 24 hours prior to the appointment, will be deemed as a “No Show” and may incur a $35 fee that cannot be charged to your insurance. This charge must be paid prior to scheduling your next appointment. Accumulating 3 or more No Show/Late appointments, may result in the family being asked to find a new provider OR a temporary suspension.

Newborn appointments are made after the baby is born and within a week of birth if the baby is apparently healthy. Due to the timely process of adding a newborn onto insurance, we require that the first couple appointments be seen as Self-pay and paid in full at the end of the appointment. Parents/guardians have until the baby is 2 months of age to acquire coverage AND pass along the information to us. Claims are resubmitted once insurance info is entered and a reimbursement check will be written at your next appointment after insurance has fulfilled the charges.

While Dr. Truong does recommend standard vaccination, we believe it is up to the parents to decide what the child does and does not receive. 

Tendercare Pediatrics does everything possible to minimize the cost of care. All payments are due at the time of service, unless arrangements have been made in advance. This could include, but not limited to, any applicable co-insurance, deductibles, or copays for participating insurance companies. Our office accepts cash, check, and/or credit card (Visa & Mastercard) payments. A small surcharge may be applied if paying by credit card. There is a $35 fee for any returned checks and any remaining balance must be paid with cash or a debit card. 

Insurance

As a courtesy, Tendercare Pediatrics will bill any eligible insurances. The parent(s)/guardian(s) are responsible for knowing your child(s)/children’s eligibility and coverage prior to your appointment. 

Prescription refill requests must be made by phone call during regular office hours, if possible. If calling after hours, please leave a voicemail including the patient's name, birthday and medication needed. Please have your pharmacy’s phone number and address readily available and allow at least 24-48 hours for the doctor to complete your request. 

In the case of medical concerns outside of office hours, Dr. Truong does his best to be of assistance. However, we are not a medical emergency facility.

 If there are any urgent concerns with any potential of a life/death emergency, we recommend going to the nearest emergency room or call 911.